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Shipping Policy

At mrueben, we understand how important timely and reliable delivery is to our valued customers. Our logistics policy is designed to provide transparency and assurance throughout your shopping journey. We are committed to offering smooth shipping services exclusively within Canada, ensuring that every order reaches you safely and promptly.

Order Processing Time

Once you place an order and complete your payment, our dedicated fulfillment team begins processing your order within 1 to 3 business days. During this time, we carefully verify your order details, prepare your items, and package them securely to maintain product quality during transit. This timeframe allows us to maintain high standards of accuracy and quality control.

Shipping Destination

Currently, mrueben ships exclusively to addresses within Canada. We do not support international shipping at this time. We serve all provinces and territories across Canada, aiming to provide consistent service no matter where you are located.

Estimated Delivery Time

After your order has been processed and handed over to our trusted shipping partners, delivery typically takes between 5 to 7 business days. This timeframe is an estimate and may vary based on your location within Canada, local postal service efficiency, and external factors such as weather or public holidays. Remote or rural areas may experience slightly longer delivery times.

Shipping Fees And Free Shipping Threshold

We have established straightforward shipping fees that align with our store’s backend logistics settings to provide clarity and fairness:

  • For orders with a total value between $0.01 and $59.99 CAD, a flat shipping fee of $3.99 CAD applies.

  • For orders $60 CAD and above, we offer free standard shipping as a thank you for choosing mrueben.

This policy encourages customers to shop more and enjoy the benefit of free shipping while maintaining a reasonable shipping cost structure for smaller orders.

Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing tracking information. You can use this information to monitor your shipment’s progress until it arrives at your doorstep. Tracking helps you stay informed and reduces uncertainty about your delivery status.

Shipping Delays And Exceptions

While we strive to meet our estimated delivery times, there are circumstances beyond our control that may cause delays. These include, but are not limited to, adverse weather conditions, carrier disruptions, customs inspections, or increased holiday season volumes. If your delivery is delayed, we encourage you to contact our customer service team for assistance.

Lost Or Damaged Shipments

In the rare event that your package is lost or arrives damaged, please notify us immediately. We will work closely with the shipping carrier to resolve the issue promptly and arrange for a replacement or refund if necessary. Your satisfaction and trust are our top priorities.

How To Contact Us

If you have any questions or concerns regarding your order’s shipment or our shipping policy, our customer support team is here to help. You can reach us via:

  • Email: service@mrueben.store

  • Phone: +1 604-713-7467

  • Address: 6551 Number 3 Rd, Richmond, BC V6Y 2B6, Canada

We aim to respond to all inquiries within 24 to 48 hours on business days.