Contact Us
We’re here for you—every step of the way.
Whether you're a first-time visitor or a long-time customer, your experience with Mrueben matters deeply to us. We believe that meaningful connections are the foundation of a trusted brand. That’s why we make it a priority to stay accessible, responsive, and reliable in every interaction.
From order inquiries and sizing questions to feedback, business partnerships, and everything in between—our team is ready to help.
How To Reach Us
We’ve made contacting us as easy and straightforward as possible. You can reach our support team through the following channels:
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Email: service@mrueben.store
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Phone: +1 604-713-7467
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Address: 6551 Number 3 Rd, Richmond, BC V6Y 2B6, Canada
We encourage you to reach out to us via email for the fastest response. Our customer service team typically replies within 24–48 hours during business days. For urgent matters, please don’t hesitate to call us directly.
Customer Service Hours
We are available to assist you during the following hours: 9:00 AM to 6:00 PM EST, Monday through
Friday
Even outside business hours, you can always send us an email, and we’ll get back to you as soon as we can.
Common Questions You Can Contact Us About
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Order status and tracking updates
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Shipping times and delivery issues
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Returns, exchanges, or refunds
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Sizing help and fit recommendations
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Payment or checkout problems
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Collaborations and press inquiries
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Feedback and suggestions
No question is too small. We’re here to make sure your experience is smooth, satisfying, and supported every step of the way.
Feedback Matters
At Mrueben, we value what you have to say. Your feedback not only helps us improve our service and product quality but also plays a direct role in how we evolve as a brand. If you've had a great experience, we'd love to hear about it. If there’s anything we can do better, we welcome your honesty.
We believe in growing with our customers—and that starts by listening to your voice.
If You’re A Business, Partner, Or Media Professional
For partnership proposals, wholesale inquiries, or media-related matters, please include the subject line “Business Inquiry” in your email to ensure your message is forwarded to the appropriate department. We collaborate with stylists, photographers, content creators, and boutique owners who share our values in design and quality.
Our Commitment To You
Our relationship with customers doesn’t end after checkout. At Mrueben, we’re committed to supporting you at every stage—from product discovery to post-purchase care. When you reach out to us, you're not just contacting a brand—you’re connecting with real people who care.
We believe in transparency, professionalism, and most of all, building trust. You can expect clear communication, timely responses, and thoughtful solutions.
Stay Connected
Don’t forget to follow us on social media and subscribe to our newsletter for the latest product drops, exclusive promotions, and style tips.
Thank you for choosing Mrueben. We look forward to hearing from you and continuing to serve you with pride and care.