Return & Refund Policy

At Mrueben, we care about your satisfaction. If for any reason you're not completely happy with your purchase, we offer a 30-day free return and exchange policy with no restocking fees. Your experience matters, and we are here to make sure you feel confident when shopping with us.

1. Return & Exchange Window

You can request a return or exchange within 30 days of receiving your order. Items must be:

• In original condition (unworn, unwashed, and with tags attached)

• Returned in the original packaging when possible

• Accompanied by a valid proof of purchase (order confirmation email or number)

2. No Restocking Fees

We do not charge any restocking or handling fees for returns or exchanges. This is part of our commitment to offering a worry-free shopping experience.

3. Who Pays For Return Shipping?

• If the return is due to our error (e.g., wrong item shipped, product defect), we will cover the return shipping cost.

• If the return is due to personal reasons , the customer is responsible for the return shipping fees.

In both cases, we recommend using a trackable shipping service to ensure the product is returned safely.

4. How To Request A Return Or Exchange

To start a return or exchange, please contact us with the following details:

• Order number

• The reason for return or exchange

• Photo(s) of the item, if damaged or incorrect

You can reach us via:
📧 Email: service@mrueben.store
📞 Phone: +1 604-713-7467

Our team will get back to you within 1-2 business days with instructions.

5. Refund Processing

• Once we receive and inspect your returned item, your refund will be issued to your original payment method within 5–7 business days.

• For PayPal refunds, you will receive a confirmation from PayPal.

• For credit card refunds, processing time may vary depending on your bank.

Shipping costs (if paid by customer) are non-refundable unless the return is due to our fault.

6. Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns of:

• Undergarments

• Final sale or clearance items

• Items returned after the 30-day period

If you are unsure about your item’s eligibility, please reach out before shipping it back.

7. Exchanges

If you need to exchange an item for a different size or color, we recommend:

• Contacting us to check product availability

• Returning the original item

• Placing a new order after approval

This process ensures faster handling and better stock management.

8. Our Return Address

Please send returns to:6551 Number 3 Rd Richmond, BC V6Y 2B6 Canada

We value your satisfaction. If you have any concerns, don’t hesitate to reach out. Your comfort and confidence in shopping with mrueben.store are our top priorities.