Frequently Asked Questions (FAQ)

1. What sizes do your clothes come in?

We currently offer sizes ranging from XS to XL for most items. You can refer to our size chart on each product page for specific measurements.

2. How do I know which size fits me best?

We recommend checking the size guide located on each product page. If you're between sizes or unsure, feel free to contact us at service@mrueben.store for personalized sizing advice.

3. Are your products true to size?

Yes, most of our clothing is true to North American sizing standards. However, some items may have a relaxed or slim fit. Please refer to the fit description on the product page.

4. What materials are your clothes made from?

We use high-quality, breathable materials such as organic cotton, viscose, polyester blends, and recycled fibers. Material details are listed on each product page.

5. Are your clothes machine-washable?

Yes, the majority of our items are machine-washable. Care instructions are provided on the garment tag and product page to help you maintain quality.

6. Do you restock sold-out items?

Some popular items are restocked. You can sign up for restock alerts on the product page or subscribe to our newsletter for updates.

7. What payment methods do you accept?

We accept PayPal, Visa, and Mastercard. All transactions are processed securely.

8. Do you ship internationally?

Currently, we only ship within Canada. International shipping is not available at the moment.

9. How long does delivery take?

Orders typically arrive within 3–7 business days across Canada. Remote areas may require additional time.

10. Can I change or cancel my order after placing it?

If your order hasn't been processed yet, we may be able to help. Please contact us as soon as possible at service@mrueben.store.

11. What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with tags attached. Visit our Return Policy page for details.

12. How do I start a return or exchange?

Please email us at service@mrueben.store with your order number and reason for return. We’ll guide you through the process.

13. Do you offer exchanges?

At this time, we do not support direct exchanges. Instead, please return the original item for a refund and place a new order.

14. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track it using the link provided.

15. Is my information secure when shopping on your site?

Absolutely. Our website uses secure encryption and SSL technology to protect your data. We never share your personal information.

16. What should I do if I receive a defective or incorrect item?

Please contact us immediately at service@mrueben.store with a photo of the item. We’ll arrange for a replacement or refund as soon as possible.

17. How soon will my order be shipped after I place it?

Orders are usually processed and shipped within 1–3 business days. You will receive a confirmation email with tracking details once your package is dispatched.

18. Is your packaging eco-friendly?

Yes, we are committed to sustainability. Most of our packaging materials are recyclable or biodegradable, and we continuously work to reduce our environmental impact.

19. Why does the website not load properly on my device?

This may be due to browser compatibility issues or outdated cache. Try clearing your browser cache or using an updated browser such as Chrome or Safari. If problems persist, contact us for assistance.

20. How can I contact customer support?

You can reach us via email at service@mrueben.store. We usually respond within 24 hours during business days.